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FAQs

You Will Find the Answers You Are Looking for Here

 

* Does the Lid of Masonlids-official Seal Completely?

This is probably the most common question we get! Yes. Masonlids-Official lids seal great! Our lids have passed the latest lab tests for tightness and water resistance.

After performing these rigorous testing periods to see the preserving quality of each lid type and brand, we have definitely proven to ourselves that our lids are as good as the reputable names in the canning industry.

 

* Do You Have Them in Stock?

Yes, anything you can find in the store is in stock and will be shipped out within 24 hours of your payment being completed.

If you're still worried about the annual shortage of lids, congratulations, you've found the perfect place to stock up on canning lids for next week, next month, or even next year!

 

* Where Are Masonlids-official Lids Made?

We are currently building our newest top-of-the-line manufacturing facilities in New Jersey and Delaware.

We are currently working on building these new facilities and we are currently working with four different manufacturing facilities overseas (Australia, Chile, Germany, and China). We require our partners to adhere to very high standards of cleanliness and to check weekly that working conditions are better than good for the employees who help produce our products.

We are committed to establishing a virtuous cycle of the green industry worldwide, while always strictly controlling and guaranteeing the quality of our products.

 

* Why Didn't I Receive My Order Number?

After Your Payment Is Completed, an Order Confirmation Email Will Be Sent to You with Your Order Number;

After Your Order is Shipped (Usually Ships within 48 Hours) We Will Send You a Second Email with the Tracking Number, You Can Check Your Order Through the Tracking Number in https://www.17track.net/en or "Track Your Oder" at the Bottom of Our Website.

Don't Worry, if You Don't Receive the Order Email Please Check Your Email Spam Folder. we Do Not Miss Any of Our Customers' Orders.

If You Still Do Not Find the Order Number, Please Contact Our Customer Service in Time, Our Staff Will Help You to Inquire at the First Time.

 

* How Do I Track My Order?

1. Copy the tracking number at the bottom of the email. 2.

2. Go to https://www.17track.net/en

3. Remember to select the carrier (Common carriers include:4PX, YunExpress, S.F. Express)

4.Click On "TRACK"

ALL-IN-ONE PACKAGE TRACKING | 17TRACK

17TRACK is the most powerful and inclusive package tracking platform.

 

* How Do I Change My Order?

Please contact us via email on our website to update your order. We can correct your shipping address, item quantity, name, etc. Once your order has been shipped, we will not be able to correct your order.

 

* When Will My Order Be Shipped?

Because all products in the store are in stock in the warehouse; all orders will be shipped within 24 hours of your completed payment. We pride ourselves on very fast shipping!

Orders are processed on business days Monday through Friday. Sometimes orders may arrive later than expected due to COVID, extreme weather conditions, or natural disasters.

 

* What Shipping Method Do You Use?

Most orders shipped within the United States will be delivered via USPS. Please check the mailbox or front door of your package.

 

* What Countries Do You Ship To?

We now ship worldwide to the United States, United Kingdom, Australia, Canada

 

* What Payment Methods Are Accepted?

We take PayPal and store credit in the form of e-gift cards.

We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

 

* What Currency Are Prices Display In?

Our products are priced in USD. But our store will automatically convert the price to your local currency.

The default pricing on our site is in USD and the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

*If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment. Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply, since they’re not controlled by Masonlids-official.

 

* Do I Get a Receipt for My Order?

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

If you do not receive an email from Masonlids-official within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly.

 

* Do I need to have an account to order? 

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

 

* What if I forgot my password? 

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

 

* How Do I Use a Coupon code? 

Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart, and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from Totheoutdoor. Coupon codes cannot be used for orders already placed.

 

* Can I change my shipping address after placing an order? 

Please be advised that your shipping address cannot be revised after processing or shipping the order. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.

 

* How do I track my order? 

We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order.

You can also check your order in the inquiry section of the home page footer.

 

* Can I use several discount codes in one order? 

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

 

* What if the item(s) I received are defective/incorrect/damaged? 

Please contact us within 7 days of receiving your order if you received incorrect, missing, and/or defective merchandise. Please include your order number, item(s) photographs, and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

 

* When will I receive my refund? 

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

 

Contact us

If you have any questions about these FAQs, please contact us: info@masonlids-official.com

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